Welcome to the first issue of Tech Edge. Each month, we share one practical tip, one service spotlight, a few reads, and a free offer to help BC businesses save time, reduce frustration, and control costs.

💡 Did You Know?

NextHop helpdesk can upgrade your Windows 10 PCs to Windows 11 automatically.

Windows 10 support ended.  If your hardware is eligible, our helpdesk can handle the upgrade for you. If your hardware is not eligible, we can quote new or refurbished replacements to keep your systems secure and supported.

Reply to this email or call us at 855-482-5141 to check your eligibility.

🛠️ Service Spotlight: Considering a Phone Upgrade?

Switch to NATG VoIP and get a free IP phone for your business. It is a simple way to upgrade your communications without the upfront hardware cost.

Reply to this email or call NATG at 877-856-9155 to learn more.

📰 Interesting Reads

Passkeys: A Simpler Way to Log In

Most security problems start with passwords. Staff write them down, reuse them across sites, or fall for fake login pages. Even with a password manager, people still get tripped up by phishing emails that look just like the real thing. The result? Lost time, reset passwords, and sometimes a real security breach.

Passkeys replace the password with something simpler: your fingerprint, face scan, or a PIN tied to your device. There is no password for a scammer to steal, and there is no fake login page that works. If you use Microsoft 365 or Google Workspace, you can start with a small pilot group and roll it out from there.

What makes passkeys better?

• More secure: there is nothing to steal, guess, or phish.
• Easier for staff: no more forgetting or resetting passwords.
• Fewer help desk tickets: less time wasted on lockouts and resets.

For most small businesses, this is a practical next step, not a future project. If you want to see how it could work in your environment, we can review your setup and recommend the safest way to start.

🔗 Interesting Tech News

• The hidden cost of old computers
• Cyber insurance requirements are getting stricter
• Windows 10 end-of-life guide for Canadian businesses

Thanks for reading,
The NextHop + NATG Team